Clear ADR Complaints Policy

Clear ADR Complaints Policy

Should you wish to complain about any services received we would initially request that you address your concerns to the mediator who performed the mediation.

If this is not appropriate or if you do not receive a satisfactory response please put your complaint in writing to Clear Mediation Ltd  Regus House, Herons Way, Chester, CH4 9QR we will endeavour to respond within 7 days acknowledging receipt of your complaint.

Upon receipt an investigation will be carried out and a substantive response will be provided to you within 21 days. In the unlikely event that it is not possible to meet this deadline then a written explanation as to the reasons why will be provided within 21 days of the receipt of the complaint and a revised date for a formal response proposed.

Should you not receive a satisfactory response an independent mediator or our Managing Director will arrange a meeting with you, where appropriate to discuss your complaint.